Scanning Doorkeeper tickets

Doorkeeper tickets can be checked in by scanning them with a preregistered device. We recommend that any staff you have helping out with the event go through these instructions and practice scanning a ticket once before the event starts, with you confirming that they have correctly checked in the ticket using the Web Check-in interface.

Scanning Tickets with an iPhone

  1. Download the Doorkeeper iPhone app.
  2. From your event dashboard, navigate to the "Mobile Check-In" section of the "Check-in" tab.
  3. Open the Doorkeeper iPhone application and tap "Register your phone".
  4. You can now scan tickets by tapping "Scan Tickets". As you scan a ticket, the details of the participant being checked in are shown at the bottom. You can continually scan new tickets - there's no need to press the back button. However, when you're taking a pause from scanning, we recommend locking your phone as otherwise your battery will be quickly consumed.

Scanning Tickets with an Android phone

Doorkeeper's QR codes are compatible with any QR code reader. These instructions assume that you are using the QR Code Reader app, but you should also be able to use any other QR Code scanner in a similar fashion.

  1. From your event dashboard, navigate to the "Mobile Check-In" section of the "Check-in" tab.
  2. Scan QR code with your phone, and tap the displayed URL to follow it. You'll be shown a message indicating that your devise has been registered.
  3. To check in a ticket, scan it, and then click on the link. You'll be shown a message indicating that the ticket has been checked in.

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