How can I refund prepaid tickets?

Prepaid tickets can be refunded from within Doorkeeper by the event organizer.

Refunds are possible within 60 days of the ticket purchase.

Refund via PayPal

The entire amount a participant paid (including Doorkeeper and PayPal transaction fees) can be refunded to a participant.

However, a PayPal refund fee may apply (a ¥40 fee applies in Japan). This fee will be deducted from the organizer's PayPal account.

Before full refunds can be issued, the organizer's  PayPal account needs to be setup to process refunds.

Full Refund

After successfully completing the PayPal setup procedure above, you can issue refunds in the following way:

  1. Access the event's dashboard in Doorkeeper
  2. In the "Attendee Management", click the attendee you want to refund
  3. Click "Refund & Cancel" and then "Cancel this registration" to complete the refund.

Partial Refund

When doing a partial refund to a participant, the organizer can decide the amount of money to refund. By doing this, Doorkeeper's transaction fee will not be refunded.

  1. Access the event's dashboard in Doorkeeper
  2. In the "Attendee Management", click the attendee you want to refund
  3. Click "View transaction details on PayPal"
  4. Click "Issue a refund" and follow the instructions to complete the refund.
  5. From Doorkeeper, click "Cancel registration" to also cancel the participation.

Refund via Stripe

Full Refund

  1. Access the event's dashboard in Doorkeeper
  2. In the "Attendee Management", click the attendee you want to refund
  3. Click "Refund" and then click "Cancel registration" to also cancel the participation.

Partial Refund

When doing a partial refund to a participant, the organizer can decide the amount of money to refund. By doing this, Doorkeeper's transaction fee will not be refunded.
  1. Access the event's dashboard in Doorkeeper
  2. In the "Attendee Management", click the attendee you want to refund
  3. Click the transaction id. When you see the "Payments" in Stripe, click "Refund Payment"
  4. Choose "Partial Refund" then type in the refund amount before clicking "Refund" button
  5. Go back to event's dashboard in Doorkeeper to click "Cancel registration" to also cancel the participation

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